Privacy Policy

🏢 1. Introduction

Seaway Ship Services ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website www.seawayshipservices.com or use our maritime services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

📊 2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Log Data: IP address, browser type, pages visited, time spent
• Cookies: Small data files stored on your device (see Cookies section)
• Analytics Data: Usage patterns, navigation paths, device information
• Location Data: Approximate geographic location based on IP address

🎯 3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Processing and fulfilling your service requests for ship supply, repair and maritime services
• Coordinating vessel arrivals, deliveries and port operations
• Managing your account and maintaining customer relationships
• Providing customer support and responding to inquiries

3.2 Business Operations

• Processing payments and maintaining financial records
• Generating invoices and managing billing
• Maintaining quality control and service standards
• Conducting business analysis and improving our services

3.3 Communication

• Sending service updates, confirmations and notifications
• Providing marketing communications (with your consent)
• Sending newsletters and industry updates
• Conducting customer satisfaction surveys

3.4 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud and unauthorized transactions
• Enforcing our terms and conditions
• Resolving disputes and claims

🤝 4. Data Sharing and Disclosure

We may share your information with the following parties:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Logistics and shipping coordination
• IT infrastructure and cloud hosting
• Customer relationship management (CRM)
• Marketing and analytics services

4.2 Business Partners

• Suppliers and vendors for ship supply procurement
• Shipyards and repair facilities
• Port authorities and customs officials
• Ship agents and maritime service providers

4.3 Legal Requirements

We may disclose your information when required by law:

• To comply with legal obligations or court orders
• To respond to government or regulatory requests
• To protect our rights, property or safety
• In connection with fraud prevention or investigation

🛡️ 5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction.

5.1 Technical Safeguards

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Firewalls: Network security and intrusion detection systems
• Access Controls: Role-based access and multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing

5.2 Organizational Measures

• Employee training on data protection and confidentiality
• Strict access policies limiting data access to authorized personnel
• Confidentiality agreements with all staff and contractors
• Regular security policy reviews and updates

5.3 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Maritime industry records are typically retained for 7 years to comply with regulatory requirements.

⚖️ 6. Your Rights

Under applicable data protection laws, you have the following rights:

6.1 Access and Portability

• Right to Access: Request a copy of the personal data we hold about you
• Right to Portability: Receive your data in a structured, machine-readable format

6.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)

6.3 Control and Objection

• Right to Restriction: Limit how we process your data
• Right to Object: Oppose processing for marketing or legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

6.4 How to Exercise Your Rights

🍪 7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

7.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (cannot be disabled)
• Performance Cookies: Collect anonymous data about website usage
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes (with consent)

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

🌍 8. International Data Transfers

As a global maritime service provider operating in Turkey, Greece, Romania and other locations, your information may be transferred to and processed in countries outside your jurisdiction.

We ensure that such transfers comply with applicable data protection laws through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for transfers to countries with equivalent protection
• Binding Corporate Rules for intra-group transfers
• Your explicit consent for specific transfers

👶 9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

If you believe we have collected information from a child, please contact us immediately at privacy@seawayshipservices.com.

🔄 10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

📞 11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us: